Knowledge Base

Self-Serve Troubleshooting Steps

• Self-Serve Troubleshooting Guide
• Checking the Client Service (Windows)
• Checking for Blocked Outbound Ports
• Checking Network Interfaces
• Checking Network Interfaces (Windows)
• Checking for Incompatible Software

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How-to

• Technical Support Services
• Reset TOTP/Two-Factor Authentication (2FA)
• Twingate Network/Account Deletion Request
• Disabling Browser DOH
• How To Export Windows Event Logs
• How To Generate a Windows System Report

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Twingate Client

• Twingate Client Logs
• Windows client EXE installer: silent install for versions requiring .NET 6 runtime install
• TCP/IP port tests or scans produce inaccurate results
• Selecting the Quit option in the Twingate Client does not disconnect Twingate.
• Joining a Twingate network fails with "Unable to join network"
• Windows Client: System Service Is Not Running

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Twingate Connector

• Twingate Connector Logs
• Connector: Flapping Offline/Online or Unavailable
• Connector: Unable to Access Local Service on macOS Docker Host

Administration (General)

• Security Information for the Twingate Network
• Terraform Error - "An argument named “group_ids” is not expected here"
• Admin Console: Network Events Report is blank when using Safari
• Unable to ping a resource protected by twingate even though it can be reached on other ports.

Device Security

• [macOS] - Crowdstrike Device Verification not working even though data.zta is present
• When hard disk encryption is activated in device posture, attached USB storage devices may cause the check to fail.
• Crowdstrike is not detected
• Device Security: Windows screen lock is activated but not detected by the posture check