Technical Support Services
Self-Serve Troubleshooting Steps
- Self-Serve Troubleshooting Guide
- Self-Service Resources
- Troubleshooting Access Issues to Twingate IP Resources on macOS
- Handling Internal Domains Ending in .local
- Checking the Client Service (Windows)
- Checking for Blocked Outbound Ports
How-to
Twingate Client
- Twingate Client Logs
- [Windows Client] AWS WorkSpaces Pools terminates 20 minutes after starting Twingate
- [Windows Client] Limitations with Multiple Network Interfaces with differing DNS
- [Linux Client] Unable to authenticate on Ubuntu 24.04
- [Windows Client] v2024.193 "Unable to Connect...another VPN connection is active." or connectivity issues on wake from sleep
- [Windows Client] Upgrades via Intune from 2024.63 and older to 2024.142 fail to honor NETWORK= param
Twingate Connector
- Twingate Connector Logs
- Connector Upgrade Produces GPG Error in apt
- Repeating 'Token is expired' Error in Connector Logs
- Using SSE-KMS S3 Realtime Connector logs sync results in "Your S3 sync is experiencing issues"
- [Azure Container] Docker Hub rate limits block Connector deployment or restart
- Connector Offline—"Gone, code 410" in logs
Administration (General)
- Unable to ping a Twingate Resource though it is accessible on other ports
- VPN Profile fails to deploy for macOS using Jamf Pro
- Active Directory Users and Computer (ADUC) is slow over Twingate
- Allowlist for outbound connections to Twingate infrastructure
- Security Information for the Twingate Network
- Terraform Error - "An argument named “group_ids” is not expected here"
Device Security
- [macOS] - Crowdstrike Device Verification not working even though data.zta is present
- When hard disk encryption is activated in device posture, attached USB storage devices may cause the check to fail.
- Crowdstrike is not detected
- Device Security: Windows screen lock is activated but not detected by the posture check