Technical Support Services
Self-Serve Troubleshooting Steps
- Self-Serve Troubleshooting Guide
- Self-Service Resources
- Troubleshooting Access Issues to Twingate IP Resources on macOS
- Handling Internal Domains Ending in .local
- [Windows] Checking the Client Service
- Checking for Blocked Outbound Ports
How-to
- How to Download a List of App Store macOS Clients from Your Twingate Tenant
- [macOS Client] Uninstalling Twingate
- How do I delete my Twingate Network/tenant?
- Disabling Browser DOH
- [Windows] How To Export Windows Event Logs
- [Windows] How To Generate a Windows System Report
Twingate Client
- [Windows Client] v2025.138-232 | Unexpected re-authentication prompts or Windows Twingate Service stopped
- Twingate Client Logs
- [macOS client] Unable to resolve .twingate.com
- Using nslookup with Manually Defined Nameserver Fails on Windows with Twingate Client Running
- [Linux - NixOS] Twingate not detecting firewall on NixOS
- [Windows Client] AWS WorkSpaces Pools terminates 20 minutes after starting Twingate
Twingate Connector
- Twingate Connector Logs
- Connector Upgrade Produces GPG Error in APT
- Repeating 'Token is expired' Error in Connector Logs
- Using SSE-KMS S3 Realtime Connector logs sync results in "Your S3 sync is experiencing issues"
- [Azure Container] Docker Hub rate limits block Connector deployment or restart
- Connector Offline—"Gone, code 410" in logs
Administration (General)
- Chrome and Chromium 142 Local Network Access Blocking Twingate Resources
- Unable to ping a Twingate Resource though it is accessible on other ports
- VPN Profile fails to deploy for macOS using Jamf Pro
- Active Directory Users and Computer (ADUC) is slow over Twingate
- Allowlist for outbound connections to Twingate infrastructure
- Security Information for the Twingate Network
Device Security
- [macOS] - Crowdstrike Device Verification not working even though data.zta is present
- When hard disk encryption is activated in device posture, attached USB storage devices may cause the check to fail.
- Crowdstrike is not detected
- Device Security: Windows screen lock is activated but not detected by the posture check