Self-Serve Troubleshooting Steps
- Self-Serve Troubleshooting Guide
- Troubleshooting Access Issues to Twingate IP Resources on macOS
- [Entra ID IdP] All Entra ID users are able to log into Twingate even though they are not assigned to the Entra ID Twingate enterprise application.
- Handling Internal Domains Ending in .local
- Checking the Client Service (Windows)
- Checking for Blocked Outbound Ports
How-to
- Technical Support Services
- Reset TOTP/Two-Factor Authentication (2FA)
- Collecting and exporting a packet capture
- Twingate Network/Account Deletion Request
- Disabling Browser DOH
- How To Export Windows Event Logs
Twingate Client
- [Windows Client] v2024.193 "Unable to Connect...another VPN connection is active." or connectivity issues on wake from sleep
- Twingate Client Logs
- [Linux Client] Ubuntu 24.04 auth.sock socket is not found
- [Windows Client] Upgrades via Intune from 2024.63 and older to 2024.142 fail to honor NETWORK= param
- macOS Client: Logs Show Repeated Errors Without Other Entries
- DNS request delays while using Twingate on linux
Twingate Connector
- Twingate Connector Logs
- S3 Realtime Connector logs sync issues "Your S3 sync is experiencing issues"
- Connector: Offline status with Gone, code 410
- Connector: offline with "too many open files" written to logs or no /heartbeat metrics
- Connector cannot connect to the Twingate Relay
- Connector: Flapping Offline/Online or Unavailable
Administration (General)
- [Azure Container] Docker Hub rate limits block Twingate Connector deployment
- AD Users and Computer is slow over Twingate
- Allowlist for outbound connections to Twingate infrastructure
- Security Information for the Twingate Network
- IdP plus Social login
- Terraform Error - "An argument named “group_ids” is not expected here"
Device Security
- [macOS] - Crowdstrike Device Verification not working even though data.zta is present
- When hard disk encryption is activated in device posture, attached USB storage devices may cause the check to fail.
- Crowdstrike is not detected
- Device Security: Windows screen lock is activated but not detected by the posture check