In this article:

    Applicable to

    • Twingate Component: Windows Client, Linux Client

    Overview

    We have received some reports from users experiencing network issues when devices utilize both wired and wireless network interfaces simultaneously within the same subnet. This manifests as Twingate Resource accessibility issues on Windows systems and system DNS resolution issues on Linux systems.

    For unresolved instances, we've been unable to reproduce this issue or identify its exact root cause. While collaborating with our engineering teams to explore Twingate-level resolutions for possible environmental network or local system configurations in place, we're also pursuing interim solutions.

    Resolution

    Drivers

    Most users have found success by updating their network drivers, particularly those with Realtek chipsets. We recommend updating NIC drivers via operating system updates, which comes with a historical emphasis on Realtek chipset drivers.

      • For Windows–navigate to Windows Update > View all optional updates.

      • For Linux–consider exploring third-party sources or drivers.

    Traffic Shaping or Network Optimizing Software

    Traffic shaping or Network Optimizing software often comes installed on OEM images. Such traffic shapers or network optimizers may interfere with Twingate and should be disabled if you have any issues. They may interfere with system defined networking routes, intercepting traffic before it arrives at the Twingate interface.

    Workaround (if not resolved)

    If updating drivers doesn't resolve the issue, disconnect from either the wired or wireless interface and use only one network interface per subnet when using Twingate.