Connector cannot connect to the Twingate Relay

Applicable to:

• Twingate Component:  Connector

Overview

While the Client is working fine, connections to Resources are failing because the Twingate Connector fails to connect to the Twingate Relay architecture.

Symptoms

• Connector is successful with outbound internet traffic and meets all Network Requirements.
• No connections to Resources are possible.
• Connection details in the Twingate Administrator console show Connector unable to connect to the Resource.

Troubleshooting

• You see errors like these in the Connector logs:
  

  [Timestamp][Connecor]: [ERROR] [libsdwan] listen::channel_event: Failed to preconnect a relay listener "ice://any": 110 (Connection timed out)
  [Timestamp][Connecor]: : [ERROR] [libsdwan] listen::maintain_relay_connectivity: relay [IP address and port] is not available, disconnect

• There may also be messages stating:

  resource temporarily unavailable

Cause

Resolution

Ensure a public IPv4 address is assigned to the Connector instance.