Technical Support Coverage Hours

Twingate Technical Support provides coverage for the corresponding support levels.

• Priority Support — Monday to Friday, 8:00am to 5:00pm Pacific time (excluding U.S. company holidays).*

• Premier Support — Sunday 2:00pm Pacific time to Friday 6:00pm Pacific time (excluding company holidays).*

U.S. Company Holidays

Twingate Technical Support does not provide coverage for U.S. company holidays. Twingate U.S. company holidays are observed on the following dates below—

Year 2026

• January 1 (Thu) - New Year's Day

• January 19 (Mon) - Martin Luther King, Jr. Day

• February 16 (Mon) - President’s Day

• May 25 (Mon) - Memorial Day

• June 19 (Fri) - Juneteenth

• July 3 (Fri) - Independence Day Observed

• September 7 (Mon) - Labor Day

• October 12 (Mon) - Indigenous Peoples Day

• November 11 (Wed) - Veterans Day

• November 26 (Thu) - Thanksgiving Day

• November 27 (Fri) - Day after Thanksgiving

• December 24 (Thu) - Christmas Eve

• December 25 (Fri) - Christmas Day

• December 31 (Thu) - New Year’s Eve

Year 2027

• January 1, 2027 (Fri) - New Year's Day

• Twingate company holidays are currently only available up to January 1, 2027.

* Unless stated otherwise in your Support Services Agreement.