Twingate Technical Support provides coverage for the corresponding support levels.
Priority Support — Monday to Friday, 8:00am to 5:00pm Pacific time (excluding U.S. company holidays).*
Premier Support — Sunday 2:00pm Pacific time to Friday 6:00pm Pacific time (excluding company holidays).*
Twingate Technical Support does not provide coverage for U.S. company holidays. Twingate U.S. company holidays are observed on the following dates below—
January 1 (Thu) - New Year's Day
January 19 (Mon) - Martin Luther King, Jr. Day
February 16 (Mon) - President’s Day
May 25 (Mon) - Memorial Day
June 19 (Fri) - Juneteenth
July 3 (Fri) - Independence Day Observed
September 7 (Mon) - Labor Day
October 12 (Mon) - Indigenous Peoples Day
November 11 (Wed) - Veterans Day
November 26 (Thu) - Thanksgiving Day
November 27 (Fri) - Day after Thanksgiving
December 24 (Thu) - Christmas Eve
December 25 (Fri) - Christmas Day
December 31 (Thu) - New Year’s Eve
January 1, 2027 (Fri) - New Year's Day
Twingate company holidays are currently only available up to January 1, 2027.
* Unless stated otherwise in your Support Services Agreement.