Technical Support Entitlement

Twingate provides the below support channels. Please see Twingate Plans for additional details for support coverage.

Community Support

The Twingate Subreddit is available for any subscription plan.

• ✅︎ Any subscription (Starter, Home, Teams, Business, Enterprise)

• ⚠ End Users–It is highly suggested to work with your Twingate Admins or IT team for any Twingate related inquiries or issues.

Ticketed Support

Twingate provides break/fix ticketed support for all Teams, Business and Enterprise subscriptions. Please see Twingate Plans for additional details for support coverage.

• ✅︎ Enterprise

• ✅︎ Business

• ✅︎ Teams

• ❌ Home

• ❌ Starter

• ❌ End Users–Please work with your Twingate Admins for any Twingate related inquiries or issues.

Pre-Sales or Trial Support

Please contact your sales representative to have support requests managed through one line of communication.

For self-serve trial customers without a sales representative, please reach out to our onboarding team (onboarding@twingate.com), or post on the Twingate Subreddit for assistance.

• ✅︎ Pre-sales POC Business or Enterprise

• ✅︎ Teams or Business trials

• ❌ Home

• ❌ Starter