Self-Serve Troubleshooting Steps
- Self-Serve Troubleshooting Guide
- Checking the Client Service (Windows)
- Checking for Blocked Outbound Ports
- Checking Network Interfaces
- Checking Network Interfaces (Windows)
- Checking for Incompatible Software
How-to
- Technical Support Services
- Reset TOTP/Two-Factor Authentication (2FA)
- Twingate Network/Account Deletion Request
- Disabling Browser DOH
- How To Export Windows Event Logs
- How To Generate a Windows System Report
Twingate Client
- Twingate Client Logs
- Windows client EXE installer: silent install for versions requiring .NET 6 runtime install
- TCP/IP port tests or scans produce inaccurate results
- Selecting the Quit option in the Twingate Client does not disconnect Twingate.
- Joining a Twingate network fails with "Unable to join network"
- Windows Client: System Service Is Not Running
Twingate Connector
Administration (General)
Device Security
- [macOS] - Crowdstrike Device Verification not working even though data.zta is present
- When hard disk encryption is activated in device posture, attached USB storage devices may cause the check to fail.
- Crowdstrike is not detected
- Device Security: Windows screen lock is activated but not detected by the posture check