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  1. Twingate
  2. Troubleshooting

Troubleshooting

Self-Serve Troubleshooting Steps

  • Self-Serve Troubleshooting Guide
  • Checking the Client Service (Windows)
  • Checking for Blocked Outbound Ports
  • Checking Network Interfaces
  • Checking Network Interfaces (Windows)
  • Checking for Incompatible Software
See all 12 articles

How-to

  • Engaging Technical Support
  • Reset Two-Factor Authentication (2FA)
  • Technical Support Priority Levels
  • Disabling Browser DOH
  • How To Export Windows Event Logs
  • How To Generate a Windows System Report

Twingate Client

  • Twingate Client Logs
  • Windows Client does not prompt for update to newer released versions
  • Selecting the Quit option in the Twingate Client does not disconnect Twingate.
  • Empty Twingate client screen after installing version 1.0.23. on Windows 10 N.
  • macOS Client: Twingate Menu Bar Icon Not Visible
  • Joining a Twingate network fails with "Unable to join network"
See all 20 articles

Twingate Connector

  • Twingate Connector Logs
  • Connector: Flapping Offline/Online or Unavailable
  • Connector: Unable to Access Local Service on macOS Docker Host

Administration (General)

  • Admin Console: Network Events Report is blank when using Safari
  • Unable to ping a resource protected by twingate even though it can be reached on other ports.

Device Security

  • When hard disk encryption is activated in device posture, attached USB storage devices may cause the check to fail.
  • Crowdstrike is not detected
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