Troubleshooting

Self-Serve Troubleshooting Steps

• Self-Serve Troubleshooting Guide
• Checking the Client Service (Windows)
• Checking for Blocked Outbound Ports
• Checking Network Interfaces
• Checking Network Interfaces (Windows)
• Checking for Incompatible Software

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How-to

• Engaging Technical Support
• Reset Two-Factor Authentication (2FA)
• Technical Support Priority Levels
• Disabling Browser DOH
• How To Export Windows Event Logs
• How To Generate a Windows System Report

Twingate Client

• Twingate Client Logs
• Windows Client does not prompt for update to newer released versions
• Selecting the Quit option in the Twingate Client does not disconnect Twingate.
• Empty Twingate client screen after installing version 1.0.23. on Windows 10 N.
• macOS Client: Twingate Menu Bar Icon Not Visible
• Joining a Twingate network fails with "Unable to join network"

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Twingate Connector

• Twingate Connector Logs
• Connector: Flapping Offline/Online or Unavailable
• Connector: Unable to Access Local Service on macOS Docker Host

Administration (General)

• Admin Console: Network Events Report is blank when using Safari
• Unable to ping a resource protected by twingate even though it can be reached on other ports.

Device Security

• When hard disk encryption is activated in device posture, attached USB storage devices may cause the check to fail.
• Crowdstrike is not detected