In this article:
- Twingate client 1.0.23
- Windows 10 N
After installing, the client window remains empty and no connection is possible.
After installing on Windows 10 N, you get the welcome screen but no action is possible because the window appears and then disappears after 1 second.
- The Twingate.log shows the error below:
[ERROR] [client] Media playback error. [VideoGalleryControl.OnVideoControlMediaFailed] System.Windows.Media.InvalidWmpVersionException: Windows Media Player version 10 or later is required. ---> System.Runtime.InteropServices.COMException: MILAVERR_INVALIDWMPVERSION (Exception from HRESULT: 0x88980507)
Windows 10 N does not contain the Media Player, so the page is not being displayed.
- Install Microsoft's Media Feature Pack via the Windows Control Panel.
- Twingate is looking to remove the dependency of Windows Media Player, should it not be installed, in a future release.