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Empty Twingate client screen after installing version 1.0.23. on Windows 10 N.

Torsten
  • Updated
In this article:

    Applicable to:

    • Twingate client 1.0.23
    • Windows 10 N

    Overview

    After installing, the client window remains empty and no connection is possible.

    Symptoms

    • After installing on Windows 10 N, you get the welcome screen but no action is possible because the window appears and then disappears after 1 second.

      mceclip0.png
    • The Twingate.log shows the error below:
      [ERROR] [client] Media playback error. [VideoGalleryControl.OnVideoControlMediaFailed] System.Windows.Media.InvalidWmpVersionException: Windows Media Player version 10 or later is required. ---> System.Runtime.InteropServices.COMException: MILAVERR_INVALIDWMPVERSION (Exception from HRESULT: 0x88980507)

    Cause

    Windows 10 N does not contain the Media Player, so the page is not being displayed.

    Resolution

    • Install Microsoft's Media Feature Pack via the Windows Control Panel.
    • Twingate is looking to remove the dependency of Windows Media Player, should it not be installed, in a future release.

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