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Reset Two-Factor Authentication (2FA)

Aaron
  • Updated
In this article:
    Applicable to:
    • Twingate Component: Two-Factor Authentication (2FA)

    Overview

    If a user is no longer able to access the configured authenticator application to generate Twingate 2FA codes, they will no longer be able to access 2FA protected resources when prompted. A Twingate Administrator can reset 2FA for a user, allowing for the user to configure 2FA again for use with Twingate.

    Prerequisites

    • Permissions: Twingate Admin

    Process

    1. As a Twingate Admin, open the Twingate Admin Console in a browser. This will be https://<your_network_name>.twingate.com.
    2. Navigate to Team > Users.
    3. Find the user to reset 2FA for and click on the user.
    4. On the right hand side for the user account under Security there will be 2-Step Verification. Click Reset.
      2022-03-08_16-26.png
    5. You will be prompted to confirm resetting 2FA for the user. Review the prompt and on the click Reset button to proceed.
    6. Inform the user they will need to set up their 2FA again. When attempting to access a 2FA protected resource they will be prompted to configure it again. Further configuration details can be found at Configuring and Using Two Factor Authentication.

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