In this article:

    Due to an ongoing issue, single sign-on (SSO) to the Support Help Center from the Twingate Admin Console for eligible customers, via the Support button, has been temporarily disabled. As a result, Business and Enterprise accounts will need to use alternative methods to log into the Help Center to create support requests and view existing requests.

    To log in and create or view your existing tickets, please click 'Sign in' on the top right hand corner of this page. You will then be presented with a login page which allows you to login using either a supported social login, or manually with a Help Center account.

    • Social Login: Use your Google or Microsoft social account to sign in.
    • Manual Login: Use your Help Center credentials to sign in.
      • Forgot your password? If you don’t remember your password, follow the reset password process by clicking on "Get a password" on the login page.
      • No account yet? If you haven’t created a Help Center account, please create one by clicking on "Sign up" on the login page.

    Support Eligibility:

    • Support is available for customers with Business ≥ 25 users and Enterprise plans.
    • Starter, Teams, and Business ≤ 25 users can leverage the Twingate Subreddit for community support.

    We apologize for the inconvenience and appreciate your understanding while we work on resolving this issue.