In this article:
    • Enterprise or invoice accounts–please work directly with your Twingate representative.
    • Active Teams or Business subscriptions– you must Cancel Your Subscription prior to requesting your network to be deleted.
    • Only a Twingate Administrator of the Network/tenant can request a deletion.
    • This is only to delete a Twingate Network/Account, not user accounts. Please reach directly to your Twingate Admin if you would like to be removed from a Twingate Network.

    Process

    Visit our Tenant Deletion Request form to proceed with the request to delete your Twingate Network/tenant.

    1. In the form, input the requested details:
      1. Your email address–corresponding to your account that is a Twingate Admin for the Twingate Network.
        note–if you are signed in through the Help Portal, you will not need to input your email address.
      2. Twingate Network–the subdomain of the Twingate Network/tenant (ex– my_network.twingate.com) requested for deletion.
      3. Reason for deletion (optional)
    2. Review the details you input to make certain they are correct, especially if you have multiple Twingate Networks you belong to as a Twingate Admin
    3. Send the request using the Submit button.
    4. After submission you will receive an email with the subject [ACTION REQUIRED] Twingate Network Deletion Request - [...]. Review the email and reply to the email with CONFIRM in the body. 

    To protect the safety and integrity of customers, the account will be reviewed prior to processing. Once the request has been verified, it will be queued for deletion. You will receive a notice once the Twingate Network/account has been deleted.