Connector cannot connect to the Twingate Relay

Applicable to:

Twingate Component: Connector

Overview

While the Client is working fine, connections to Resources are failing because the Twingate Connector fails to connect to the Twingate Relay architecture.

Symptoms

Connector is successful with outbound internet traffic and meets all Network Requirements.
No connections to Resources are possible.
Connection details in the Twingate Administrator console show Connector unable to connect to the Resource.

Troubleshooting

You see errors like these in the Connector logs:

[Timestamp][Connecor]: [ERROR] [libsdwan] listen::channel_event: Failed to preconnect a relay listener "ice://any": 110 (Connection timed out)
[Timestamp][Connecor]: : [ERROR] [libsdwan] listen::maintain_relay_connectivity: relay [IP address and port] is not available, disconnect

There may also be messages stating:
```
resource temporarily unavailable
```

Cause

The Connector VM instance only has a public IPv6 address assigned to it.

Resolution

Ensure a public IPv4 address is assigned to the Connector instance.